GCVE-110-TWILIO-2026-0022

<p>Customers can now use the Consent Management API to programmatically re-opt-in users on US and Canada Toll-Free numbers.</p> <p>Previously, opt-outs on US/CA Toll free numbers were strictly enforced at the network level, meaning an opt out block could only be lifted if the user texted an opt-in keyword like &quot;START&quot;. Now, if a user provides valid re-opt-in consent outside of a messaging channel (e.g., via a web form, email, or in-app preference center), you can log their updated consent directly through the Consent Management API. Twilio will automatically pass this signal to downstream networks to clear the opt-out block and resume messaging.</p> <p>Key Highlights:</p> <ul> <li><p>Programmatic Re-Opt-In: Seamlessly restore message deliverability for users who re-consent via external channels.</p> </li> <li><p>Fewer Failed Sends: Eliminate <a href="https://www.twilio.com/docs/api/errors/21610">21610 </a>(Unsubscribed Recipient) and <a href="https://www.twilio.com/docs/api/errors/30004">30004</a> (Message Blocked) error codes for users who have re-consented to receive messages.</p> </li> <li><p>Centralized Compliance: Keep your Twilio messaging traffic perfectly synced with your CRM and internal omnichannel engagement and consent workflows.</p> </li> </ul> <p>For more information, see our <a href="https://www.twilio.com/docs/messaging/features/consent-api">Consent Management API docs</a>.</p>