GCVE-110-TWILIO-2026-0001

<p>Twilio Agent Connect is now generally available with multi-channel support. Agent Connect is a Python and TypeScript SDK that simplifies building AI-powered conversational agents with persistent memory and conversation orchestration—connecting your LLM application to Twilio's communication channels.</p> <p>This release includes:</p> <p>• Multi-channel orchestration: Built-in support for Voice, SMS, chat, WhatsApp, and RCS with unified callbacks</p> <p>• Conversation Orchestrator integration: Automatic conversation tracking, participant management, and cross-channel support</p> <p>• Memory integration: Automatic customer memory retrieval with semantic recall, profiles, and conversation history</p> <p>• Conversation lifecycle management: Session tracking, profile management, and conversation-ended hooks across all channels</p> <p>• LLM adapters: OpenAI SDK adapter with automatic memory context injection for faster development</p> <p>• Built-in tools: Pre-built tools for memory retrieval, knowledge search, and Flex escalation compatible with OpenAI and Anthropic function-calling</p> <p>• Cloud platform integrations: Azure (Agent Framework, Voice Live) and AWS (Strands, Bedrock, AgentCore) connectors for cloud-native deployments</p> <p>• Production-ready server: TACServer with FastAPI (Python) or Fastify (TypeScript) handles WebSocket and webhook endpoints automatically</p> <p>&nbsp;</p> <p>Read the <a href="https://www.twilio.com/en-us/blog/products/launches/agent-connect">blog post</a> for the full story, or get started with the <a href="https://www.twilio.com/docs/conversations/agent-connect">documentation</a>.</p> <p>&nbsp;</p> <p>Note: Agent Connect supports Conversation Orchestrator for multi-channel applications (recommended), or ConversationRelay-only mode for voice-first use cases. Optionally integrates with Conversation Memory and Conversation Intelligence for enhanced capabilities.</p> <p>&nbsp;</p>