VDB

CVE-2019-18179

CVE-2019-18179 PUBLISHED CVSS 3.5 LOW

Reported by mitre · Published January 6, 2020

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

Fixed versions

Upgrade to a fixed version or later. Language registries are listed first, then Linux distributions, then vendor products.

PackageEcosystemFixed in
otrsotrs7.0.12, 6.0.23, 5.0.38

Risk scores

CVSS 3.0
3.5
CVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:L/S:U/UI:R

Affected products

VendorProductVersions
n/an/an/a
n/an/a*

Timeline

  • Nov 14, 2019 CVE Published
  • Apr 14, 2021 EPSS Score (30 in total, the first dated here)
  • Jun 1, 2026 Security Advisory (7 in total, the first dated here)
  • Sep 13, 2026 Coalition ESS Score
  • Sep 20, 2026 CVE Updated

Query this with the API

The same record, from the CLI:

vulnetix vdb vuln CVE-2019-18179
vulnetix vdb fixes CVE-2019-18179

Or with curl, using the org id and key from your account page:

curl -s -H "Authorization: ApiKey ${VULNETIX_ORG_ID}:${VULNETIX_API_KEY}" \
  "https://api.vdb.vulnetix.com/v2/vuln/CVE-2019-18179/fixes/registry"

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References

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