VDB
CVE-2019-12497
CVE-2019-12497
PUBLISHED
CVSS 5.300000190734863 MEDIUM
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
EPSS 1.80% · 76.7th percentile
Risk Scores
CVSS 3.1
5.300000190734863
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
EPSS Score
1.80%
76.7th percentile
Affected Products
| Vendor | Product | Versions |
|---|---|---|
| Ubuntu:18.04:LTS | otrs2 | 0, 5.0.23-1, 5.0.24-1 |
| Ubuntu:16.04:LTS | otrs2 | 4.0.10-1, 5.0.1-1, 5.0.1-2 |
Timeline
- Jun 2, 2019 CVE Published
- Apr 14, 2021 EPSS Score
- Jun 23, 2021 EPSS Score
- Aug 25, 2021 EPSS Score
- Dec 28, 2021 EPSS Score
- Jan 6, 2022 EPSS Score
- Feb 4, 2022 EPSS Score
- Mar 1, 2022 EPSS Score
- May 3, 2022 EPSS Score
- Jul 4, 2022 EPSS Score
- Sep 6, 2022 EPSS Score
- Nov 8, 2022 EPSS Score
References
- https://ubuntu.com/security/CVE-2019-12497 third-party-advisory
- https://community.otrs.com/security-advisory-2019-09-security-update-for-otrs-framework/ third-party-advisory
- https://www.cve.org/CVERecord?id=CVE-2019-12497 third-party-advisory