VDB
CVE-2018-20800
CVE-2018-20800
PUBLISHED
CVSS 6.5 MEDIUM
An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
EPSS 0.99% · 60.2th percentile
Risk Scores
CVSS 3.0
6.5
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N
EPSS Score
0.99%
60.2th percentile
Affected Products
| Vendor | Product | Versions |
|---|---|---|
| Ubuntu:16.04:LTS | otrs2 | 0, 4.0.10-1, 5.0.1-1 |
| Ubuntu:18.04:LTS | otrs2 | 5.0.24-1, 6.0.1-1, 6.0.3-1 |
Timeline
- Mar 13, 2019 CVE Published
- Apr 14, 2021 EPSS Score
- Jun 23, 2021 EPSS Score
- Aug 25, 2021 EPSS Score
- Oct 26, 2021 EPSS Score
- Dec 28, 2021 EPSS Score
- Mar 1, 2022 EPSS Score
- May 3, 2022 EPSS Score
- Jul 5, 2022 EPSS Score
- Nov 8, 2022 EPSS Score
- Jan 10, 2023 EPSS Score
- Mar 7, 2023 EPSS Score
References
- https://ubuntu.com/security/CVE-2018-20800 third-party-advisory
- https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework/ third-party-advisory
- https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework third-party-advisory
- https://www.cve.org/CVERecord?id=CVE-2018-20800 third-party-advisory